Valencia Onsite: Customer Experience Consultant

Maersk; Valencia; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Maersk is seeking a Customer Experience Consultant to join our Valencia, Spain team onsite. You will manage end-to-end shipment processes, coordinate with shippers, customers, and Key Account Managers, and maintain a customer-centric approach to ensure seamless logistics operations.

Fluency in Spanish and English, strong communication, and a proactive, solution-focused mindset are essential as you support customer retention and identify cross-selling opportunities.

Qualifications

• Experience in logistics or supply chain operations.
• Fluent in Spanish and English.
• Excellent communication and stakeholder management skills.

Responsabilités

• Manage and monitor end-to-end shipment processes.
• Coordinate with shipper, customer, and sales teams.
• Provide timely responses to queries and proactively inform stakeholders.
• Identify cross-selling opportunities and support customer retention.
• Maintain KPI-driven performance and ensure SOP compliance.

Connaissances

Spanish

English

Logistics

Customer service

Description du poste

Maersk is seeking a Customer Experience Consultant to join our Valencia, Spain team onsite. You will manage end-to-end shipment processes, coordinate with shippers, customers, and Key Account Managers, and maintain a customer-centric approach to ensure seamless logistics operations.

Fluency in Spanish and English, strong communication, and a proactive, solution-focused mindset are essential as you support customer retention and identify cross-selling opportunities.