Temp Customer Care Specialist — Europe (Pool Equipment)

Hayward Ibérica SLU; Barcelona; On-site; EUR 28,000 - 34,000; Full time

Job summary

Hayward Ibérica SLU in Barcelona is seeking a Customer Service Representative to cover a medical leave. You will be the main contact for customers, handling orders, inquiries, quotations, and claims in close coordination with Sales, Operations, and Logistics.

The role requires at least 1 year in customer service or order management, excellent communication, and a proactive, collaborative mindset. English fluency is essential, and knowledge of additional languages is valued.

Qualifications

• Minimum 1 year of experience in Customer Service, Order Management, Sales Support, Export Administration, or a similar role.
• Strong customer orientation and service mindset.
• Excellent written and verbal communication skills.
• Strong problem-solving capabilities.
• Proactive, positive, and collaborative attitude.
• Strong analytical skills and attention to detail.
• Fluent English (written and spoken); additional languages are highly valued.

Responsibilities

• Serve as the primary contact for customers via phone and email.
• Respond to customer inquiries regarding orders, deliveries, products, pricing, and general information.
• Process quotations and customer orders in the ERP system.
• Manage claims, complaints, and order-related incidents.
• Monitor order status and proactively provide updates to customers.
• Coordinate with internal departments to resolve availability, delivery, or product-related issues.
• Support the sales team with order follow-up and customer requests.
• Monitor product availability and coordinate with Operations to ensure on-time deliveries.
• Coordinate transportation and logistics activities.
• Provide basic technical support regarding Hayward products.
• Ensure a consistently high level of customer satisfaction.

Skills

Customer service

Order management

Sales support

Export administration

Attention to detail

Analytical thinking

Tools

ERP systems

Microsoft Office

Job description

Hayward Ibérica SLU in Barcelona is seeking a Customer Service Representative to cover a medical leave. You will be the main contact for customers, handling orders, inquiries, quotations, and claims in close coordination with Sales, Operations, and Logistics.

The role requires at least 1 year in customer service or order management, excellent communication, and a proactive, collaborative mindset. English fluency is essential, and knowledge of additional languages is valued.