Customer Service Representative

Hayward Ibérica SLU; Barcelona; Sur place; EUR 28 000 - 34 000; Plein temps

Résumé du poste

Hayward Ibérica SLU in Barcelona is seeking a Customer Service Representative to cover a medical leave. You will be the main contact for customers, handling orders, inquiries, quotations, and claims in close coordination with Sales, Operations, and Logistics.

The role requires at least 1 year in customer service or order management, excellent communication, and a proactive, collaborative mindset. English fluency is essential, and knowledge of additional languages is valued.

Qualifications

• Minimum 1 year of experience in Customer Service, Order Management, Sales Support, Export Administration, or a similar role.
• Strong customer orientation and service mindset.
• Excellent written and verbal communication skills.
• Strong problem-solving capabilities.
• Proactive, positive, and collaborative attitude.
• Strong analytical skills and attention to detail.
• Fluent English (written and spoken); additional languages are highly valued.

Responsabilités

• Serve as the primary contact for customers via phone and email.
• Respond to customer inquiries regarding orders, deliveries, products, pricing, and general information.
• Process quotations and customer orders in the ERP system.
• Manage claims, complaints, and order-related incidents.
• Monitor order status and proactively provide updates to customers.
• Coordinate with internal departments to resolve availability, delivery, or product-related issues.
• Support the sales team with order follow-up and customer requests.
• Monitor product availability and coordinate with Operations to ensure on-time deliveries.
• Coordinate transportation and logistics activities.
• Provide basic technical support regarding Hayward products.
• Ensure a consistently high level of customer satisfaction.

Connaissances

Customer service

Order management

Sales support

Export administration

Attention to detail

Analytical thinking

Outils

ERP systems

Microsoft Office

Description du poste

Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability.Customer Service RepresentativeTemporary Contract - Medical Leave CoverJoin Hayward, a Global Leader in Pool TechnologyAt Hayward Industries, we are passionate about enhancing the pool ownership experience through innovation, quality, and exceptional customer service. For more than 50 years, we have been designing and manufacturing cutting-edge residential swimming pool equipment, serving customers in over 60 countries worldwide.To support our European Customer Service team, we are looking for aCustomer Service Representative to join us in El Prat de Llobregat (Barcelona).This is a temporary position to cover a medical leave, offering an excellent opportunity to gain experience in a leading international company and work within a dynamic, multicultural environment.About the RoleReporting to the Customer Care Manager, Europe, you will be the main point of contact for customers, ensuring a high level of service throughout the entire order management process.You will work closely with customers, sales teams, operations, and logistics to ensure smooth order fulfillment while proactively addressing customer needs and identifying opportunities to support business growth.Key ResponsibilitiesServe as the primary contact for customers via phone and email.Respond to customer inquiries regarding orders, deliveries, products, pricing, and general information.Process quotations and customer orders in the ERP system.Manage claims, complaints, and order-related incidents.Monitor order status and proactively provide updates to customers.Coordinate with internal departments to resolve availability, delivery, or product-related issues.Support the sales team with order follow-up and customer requests.Monitor product availability and coordinate with Operations to ensure on-time deliveries.Coordinate transportation and logistics activities.Provide basic technical support regarding Hayward products.Ensure a consistently high level of customer satisfaction.What We're Looking ForQualifications & ExperienceMinimum 1 year of experience in Customer Service, Order Management, Sales Support, Export Administration, or a similar role.Strong customer orientation and service mindset.Excellent written and verbal communication skills.Strong problem-solving capabilities.Proactive, positive, and collaborative attitude.Strong analytical skills and attention to detail.LanguagesFluent English (both written and spoken).Additional languages are highly valued.Technical SkillsProficiency in Microsoft Office.Experience working with ERP systems.Knowledge of export documentation, including: Bill of Lading (BL) Air Waybill (AWB) DUA Certificates of Origin Cash Against Documents (CAD) Letters of Credit (LC)Why Join Hayward?Opportunity to work for a global market leader.Exposure to an international and multicultural environment.Collaborative and supportive team culture.Hands-on experience across customer service, logistics, operations, and commercial support.A great opportunity to contribute and develop your skills in a dynamic European organization.Location El Prat de Llobregat (Barcelona), SpainInterested? Apply now and become part of the Hayward team.Pay Range:31.000€