Aftersales Technician

Hayward Holdings, Inc.; Barcelona; On-site; EUR 28,000 - 38,000; Full time

Job summary

Hayward Industries in El Prat de Llobregat (Barcelona) seeks an After Sales Technician to support French-speaking customers. You will manage warranty claims, provide technical guidance, and coordinate repairs to ensure a high level of customer satisfaction across Europe.

Fluent in French, English, and Spanish, you will collaborate with Logistics and other departments to improve service metrics and contribute to Hayward’s reputation as a global pool technology leader.

Qualifications

• Customer-focused technical professional with a strong service attitude.
• Experience in after-sales, technical support, or repair roles preferred.
• Proactive problem solving and clear communication are essential.

Responsibilities

• Manage warranty claims and after-sales service requests.
• Provide technical support and guidance on Hayward products.
• Assist customers to resolve product issues professionally and timely.
• Maintain contact to gather feedback on product quality and service.
• Coordinate repair and replacement processes with stock planning.

Skills

Customer orientation

Communication skills

Problem solving

Teamwork

Attention to detail

Education

VET in Electronics/Electrical Systems/Mechatronics

Tools

Microsoft Office

ERP systems

Microsoft Dynamics 365

Job description

Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability.

After Sales Technician

Join Hayward, a Global Leader in Pool Technology

At Hayward Industries, we are passionate about enhancing the pool ownership experience through innovation, quality, and customer satisfaction. For more than 50 years, we have been designing and manufacturing cutting-edge residential swimming pool equipment, serving customers in over 60 countries worldwide.

To strengthen our European Customer Care team, we are looking for an After Sales Technician to support our French-speaking customers from our offices in El Prat de Llobregat (Barcelona).

The Role

As an After Sales Technician, you will play a key role in delivering an exceptional customer experience by managing warranty claims, technical support requests, product repairs, and customer inquiries. You will act as a trusted advisor to our customers, helping resolve issues efficiently while identifying opportunities to strengthen customer relationships and promote Hayward’s solutions.

This position has a direct impact on customer satisfaction, retention, and the continued success of our European business.

Reporting to:

Customer Care Leader Europe

Location

El Prat de Llobregat (Barcelona), Spain

Key Responsibilities

• Manage warranty claims and after-sales service requests from customers.
• Provide technical support and guidance regarding Hayward products and solutions.
• Assist customers in resolving product-related issues and complaints in a professional and timely manner.
• Maintain regular contact with customers to gather feedback on product quality and service performance.
• Build strong and lasting relationships with customers to ensure a positive customer experience.
• Ensure all customer interactions are aligned with Hayward's customer service standards.
• Coordinate repair and replacement processes, including stock availability planning and follow-up until completion.
• Work closely with Logistics and other internal departments to ensure efficient resolution of customer cases.
• Monitor and report key after-sales KPIs and service metrics.
• Identify recurring technical issues and communicate relevant insights to internal stakeholders.
• Maintain up-to-date knowledge of Hayward products, technologies, and industry developments.
• Contribute to continuous improvement initiatives within the Customer Care function.

What We're Looking For

Required Qualifications

• Vocational Education and Training (VET) in Electronics, Electrical Systems, Mechatronics, or a related technical field.
• Minimum 1 year of experience in a similar after-sales, technical support, customer service, or repair-related role.
• Strong customer orientation and commitment to delivering excellent service.
• Excellent communication skills, both written and verbal.
• Strong problem-solving capabilities and a proactive mindset.
• Analytical approach with great attention to detail.
• Positive attitude and ability to work effectively within a team environment.

Language Skills

• Fluent French.
• Fluent English.
• Fluent Spanish.

Technical Skills

• Good knowledge of Microsoft Office applications.
• Experience working with ERP systems.
• Experience with Microsoft Dynamics 365 is considered an advantage.

Why Join Hayward?

• Work for a global market leader with a strong international presence.
• Be part of a collaborative and multicultural European team.
• Opportunity to develop technical expertise in an innovative industry.
• Contribute directly to customer satisfaction and business success.
• Professional growth opportunities within a dynamic and expanding organization.

If you are a customer-focused technical professional who enjoys solving problems and building strong relationships, we'd love to hear from you.

Pay Range

33.000€