French-Speaking After-Sales Technician (Barcelona)

Hayward Ibérica SLU; el Prat de Llobregat; Sur place; EUR 30 000 - 36 000; Plein temps

Résumé du poste

Hayward Ibérica SLU in El Prat de Llobregat, Barcelona, is seeking an After Sales Technician to support French-speaking customers. You will handle warranty claims, provide technical guidance, and ensure timely resolutions.

The ideal candidate has a VET in electronics or similar, at least one year in after-sales or technical support, and fluency in French, English, and Spanish. Knowledge of ERP and Microsoft Dynamics 365 is a plus.

Qualifications

• Vocational Education and Training (VET) in Electronics, Electrical Systems, Mechatronics, or related field.
• Minimum 1 year of experience in after-sales, technical support, or repair roles.
• Fluent French, English, and Spanish are required.
• Proficient with Microsoft Office; experience with ERP systems.
• Experience with Microsoft Dynamics 365 is a plus.

Responsabilités

• Manage warranty claims and after-sales service requests.
• Provide technical support and guidance on Hayward products.
• Coordinate repair and replacement processes with stock planning.
• Maintain regular customer contact to gather feedback.
• Report key after-sales KPIs and trends.
• Collaborate with Logistics and other departments to resolve cases.

Connaissances

Customer service

Technical support

Problem solving

Communication skills

Teamwork

French language

English language

Spanish language

Formation

Vocational Education and Training in Electronics/Mechatronics

Outils

ERP systems

Microsoft Dynamics 365

Microsoft Office

Description du poste

Hayward Ibérica SLU in El Prat de Llobregat, Barcelona, is seeking an After Sales Technician to support French-speaking customers. You will handle warranty claims, provide technical guidance, and ensure timely resolutions.

The ideal candidate has a VET in electronics or similar, at least one year in after-sales or technical support, and fluency in French, English, and Spanish. Knowledge of ERP and Microsoft Dynamics 365 is a plus.