Global MedTech Customer Service Specialist

LivaNova PLC; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Job summary

LivaNova in Barcelona is seeking a Customer Service Representative to manage end-to-end order processes, respond to inquiries, monitor deliveries and coordinate with internal teams. You will support field sales, handle invoicing, and ensure accurate order fulfillment for our Cardiopulmonary and Neuromodulation businesses in Spain.

Fluency in Spanish and English is essential, with Catalan helpful for local customers.

Qualifications

• 3–5 years of experience in Customer Service or order management.
• Strong communication skills and ability to build relationships with customers and internal teams.
• Excellent organizational skills to manage multiple priorities in a fast-paced environment.
• Fluency in Spanish and English; Catalan helpful for local customers.
• Experience with SAP S/4HANA or another ERP system is advantageous.

Responsibilities

• Manage the end-to-end order process, including quotation preparation, order review, order entry and follow-up, ensuring accuracy and compliance with requirements.
• Respond to customer inquiries before and after the sale via email, phone and other channels.
• Monitor deliveries and coordinate with departments to resolve issues, complaints and damages.
• Manage invoicing and related administrative activities, including credit notes.
• Provide day-to-day support to field Sales Representatives and ensure effective communication between customers and internal teams.
• Collaborate with Finance, Credit Control and Marketing to address requests and follow up on outstanding invoices.
• Support monitoring of local warehouses and stock activities, coordinating with responsible teams.
• Prepare and coordinate shipment of products and materials as required.

Skills

Customer service

Order management

Communication

Multitasking

Spanish

English

Catalan

Tools

SAP S/4HANA

Job description

LivaNova in Barcelona is seeking a Customer Service Representative to manage end-to-end order processes, respond to inquiries, monitor deliveries and coordinate with internal teams. You will support field sales, handle invoicing, and ensure accurate order fulfillment for our Cardiopulmonary and Neuromodulation businesses in Spain.

Fluency in Spanish and English is essential, with Catalan helpful for local customers.