Global MedTech Customer Experience Specialist

LivaNova; Barcelona; On-site; EUR 23,000 - 28,000; Full time

Job summary

LivaNova in Barcelona is seeking a Customer Service Representative to ensure a smooth and reliable customer experience across Cardiopulmonary and Neuromodulation businesses in Spain. You will manage orders, respond to inquiries and collaborate with internal teams to resolve issues while supporting warehouse and logistics activities.

The role requires 3–5 years in customer service or order management, fluency in Spanish and English, and familiarity with ERP systems; knowledge of Catalan is

Qualifications

• 3–5 years in Customer Service, order management or similar customer-facing role.
• Excellent communication and interpersonal skills with ability to build relationships with internal and external stakeholders.
• Strong organizational abilities to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Proactive, adaptable, resilient mindset with hands-on problem solving.

Responsibilities

• Manage end-to-end order process including quotation preparation, order review, entry and follow-up.
• Respond to customer inquiries via email, phone and other channels with product and order information.
• Monitor deliveries and coordinate with departments to resolve issues and damages.
• Handle customer invoicing and related administrative tasks, including credit notes.
• Support field Sales Representatives with customer needs and cross-team communication.
• Coordinate with Finance, Credit Control and Marketing to address requests and follow up on invoices.
• Assist in monitoring local warehouses and stock activities.
• Prepare and coordinate shipment of products and materials as required.

Skills

Customer focus

Strong communication

Organizational skills

Team player

Bilingual Spanish/English

Tools

SAP S/4HANA

Job description

LivaNova in Barcelona is seeking a Customer Service Representative to ensure a smooth and reliable customer experience across Cardiopulmonary and Neuromodulation businesses in Spain. You will manage orders, respond to inquiries and collaborate with internal teams to resolve issues while supporting warehouse and logistics activities.

The role requires 3–5 years in customer service or order management, fluency in Spanish and English, and familiarity with ERP systems; knowledge of Catalan is