European Customer Care Specialist (Temp)

Hayward Ibérica SLU; el Prat de Llobregat; On-site; EUR 28,000 - 34,000; Full time

Job summary

Hayward Ibérica SLU in El Prat de Llobregat, Barcelona, is seeking a Customer Service Representative on a temporary basis to cover medical leave. You will be the main contact for customers, manage orders in the ERP, and coordinate with sales, logistics, and operations to ensure timely delivery.

Fluent English is required, with additional languages valued. The role offers exposure to a global market leader and a multicultural team in a dynamic European setting.

Qualifications

• Minimum 1 year of experience in Customer Service, Order Management, or similar.
• Fluent English; additional languages are valued.
• Strong communication, problem-solving and attention to detail.

Responsibilities

• Serve as the primary contact for customers via phone and email.
• Respond to inquiries regarding orders, deliveries, products, pricing, and general information.
• Process quotations and customer orders in the ERP system.
• Manage claims, complaints, and order-related incidents.
• Monitor order status and provide updates to customers.
• Coordinate with internal departments to resolve availability, delivery, or product-related issues.
• Support the sales team with order follow-up and customer requests.
• Monitor product availability and coordinate with Operations to ensure on-time deliveries.

Skills

Customer service

Communication

Problem solving

Attention to detail

Analytical skills

Teamwork

Tools

Microsoft Office

ERP systems

Job description

Hayward Ibérica SLU in El Prat de Llobregat, Barcelona, is seeking a Customer Service Representative on a temporary basis to cover medical leave. You will be the main contact for customers, manage orders in the ERP, and coordinate with sales, logistics, and operations to ensure timely delivery.

Fluent English is required, with additional languages valued. The role offers exposure to a global market leader and a multicultural team in a dynamic European setting.