Customer Service Representative

Hayward Ibérica SLU; el Prat de Llobregat; On-site; EUR 28,000 - 34,000; Full time

Job summary

Hayward Ibérica SLU in El Prat de Llobregat, Barcelona, is seeking a Customer Service Representative on a temporary basis to cover medical leave. You will be the main contact for customers, manage orders in the ERP, and coordinate with sales, logistics, and operations to ensure timely delivery.

Fluent English is required, with additional languages valued. The role offers exposure to a global market leader and a multicultural team in a dynamic European setting.

Qualifications

• Minimum 1 year of experience in Customer Service, Order Management, or similar.
• Fluent English; additional languages are valued.
• Strong communication, problem-solving and attention to detail.

Responsibilities

• Serve as the primary contact for customers via phone and email.
• Respond to inquiries regarding orders, deliveries, products, pricing, and general information.
• Process quotations and customer orders in the ERP system.
• Manage claims, complaints, and order-related incidents.
• Monitor order status and provide updates to customers.
• Coordinate with internal departments to resolve availability, delivery, or product-related issues.
• Support the sales team with order follow-up and customer requests.
• Monitor product availability and coordinate with Operations to ensure on-time deliveries.

Skills

Customer service

Communication

Problem solving

Attention to detail

Analytical skills

Teamwork

Tools

Microsoft Office

ERP systems

Job description

Hayward is a leading global designer, manufacturer, and marketer of pool equipment and automation systems for the rapidly growing Outdoor Living market. We have a recognized brand, a large installed base of pool equipment, strong customer relationships, and a history of innovation with a focus on energy efficiency and sustainability. Customer Service Representative Temporary Contract - Medical Leave Cover Join Hayward, a Global Leader in Pool Technology At Hayward Industries, we are passionate about enhancing the pool ownership experience through innovation, quality, and exceptional customer service. For more than 50 years, we have been designing and manufacturing cutting‑edge residential swimming pool equipment, serving customers in over 60 countries worldwide. To support our European Customer Service team, we are looking for aCustomer Service Representative to join us in El Prat de Llobregat (Barcelona). This is a temporary position to cover a medical leave, offering an excellent opportunity to gain experience in a leading international company and work within a dynamic, multicultural environment.

About the Role

Reporting to the Customer Care Manager, Europe, you will be the main point of contact for customers, ensuring a high level of service throughout the entire order management process. You will work closely with customers, sales teams, operations, and logistics to ensure smooth order fulfillment while proactively addressing customer needs and identifying opportunities to support business growth.

Key Responsibilities

• Serve as the primary contact for customers via phone and email.
• Respond to customer inquiries regarding orders, deliveries, products, pricing, and general information.
• Process quotations and customer orders in the ERP system.
• Manage claims, complaints, and order‑related incidents.
• Monitor order status and proactively provide updates to customers.
• Coordinate with internal departments to resolve availability, delivery, or product‑related issues.
• Support the sales team with order follow‑up and customer requests.
• Monitor product availability and coordinate with Operations to ensure on‑time deliveries.
• Coordinate transportation and logistics activities.
• Provide basic technical support regarding Hayward products.
• Ensure a consistently high level of customer satisfaction.

What We're Looking For

• Minimum 1 year of experience in Customer Service, Order Management, Sales Support, Export Administration, or a similar role.
• Strong customer orientation and service mindset.
• Excellent written and verbal communication skills.
• Strong problem‑solving capabilities.
• Proactive, positive, and collaborative attitude.
• Strong analytical skills and attention to detail.
• Languages Fluent English (both written and spoken).
• Additional languages are highly valued.

Technical Skills

• Proficiency in Microsoft Office.
• Experience working with ERP systems.
• Knowledge of export documentation, including: Bill of Lading (BL) Air Waybill (AWB) DUA Certificates of Origin Cash Against Documents (CAD) Letters of Credit (LC)

Why Join Hayward?

• Opportunity to work for a global market leader.
• Exposure to an international and multicultural environment.
• Collaborative and supportive team culture.
• Hands‑on experience across customer service, logistics, operations, and commercial support.
• A great opportunity to contribute and develop your skills in a dynamic European organization.

Location

El Prat de Llobregat (Barcelona), Spain

Pay Range: 31.000€