Technical Support Advisor - Barcelona, Customer Champion

Concentrix; España; Presencial; EUR 23.000 - 25.000; Jornada completa

Descripción de la vacante

Concentrix in Barcelona is hiring a Technical Support Advisor to provide technical assistance to customers, resolve complex product inquiries, and build long-lasting relationships while supporting a global brand.

You will troubleshoot, guide diagnostics, and collaborate with internal teams. The role requires at least 3 years in customer service or tech support, fluent English and Spanish, and a technical background. Generous training and a central Barcelona office are offered.

Formación

• At least 3 years of experience in a customer service or technical support environment.
• Native or fluent English and proficient Spanish.
• Background in cycling, mechatronics, mechanical systems, or a related technical field.

Responsabilidades

• Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.
• Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
• Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
• Deliver product training sessions to customers and partners, helping them maximize product knowledge and performance.
• Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.
• Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.

Conocimientos

English

Spanish

Customer service

Troubleshooting

Communication

Problem-solving

Educación

Mechatronics/Mechanical systems

Herramientas

Microsoft Office

CRM systems

ERP systems

SAP

Microsoft Dynamics 365

Descripción del empleo

Concentrix in Barcelona is hiring a Technical Support Advisor to provide technical assistance to customers, resolve complex product inquiries, and build long-lasting relationships while supporting a global brand.

You will troubleshoot, guide diagnostics, and collaborate with internal teams. The role requires at least 3 years in customer service or tech support, fluent English and Spanish, and a technical background. Generous training and a central Barcelona office are offered.