Italian-Speaking Tech Support Advisor — On-Site Barcelona

Concentrix; Barcelona; Presencial; EUR 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hours/week

Permanent contract

Central Barcelona office

Full paid training

Career development programs

Descripción de la vacante

Concentrix in Barcelona is seeking an on-site Technical Support Advisor (Italian-speaking) to be the first point of contact for dealers and end users. You will handle real-time phone and email inquiries and guide customers through product usage and updates.

You will troubleshoot issues, create and manage tickets, and collaborate with internal teams to resolve escalations, while maintaining accurate records. The role offers 39 hours/week, a permanent contract, and central Barcelona location.

Formación

• Proficient or bilingual in Italian plus an advanced level of English.
• Customer service oriented with listening and problem-solving abilities.

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Conocimientos

Italian (bilingual)

English (advanced)

Customer service

Technical support

Communication skills

Descripción del empleo

Concentrix in Barcelona is seeking an on-site Technical Support Advisor (Italian-speaking) to be the first point of contact for dealers and end users. You will handle real-time phone and email inquiries and guide customers through product usage and updates.

You will troubleshoot issues, create and manage tickets, and collaborate with internal teams to resolve escalations, while maintaining accurate records. The role offers 39 hours/week, a permanent contract, and central Barcelona location.