Spanish-Speaking Customer Advisor — Onsite, Barcelona

Concentrix; Barcelona; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Language classes

Referral bonus

Descripción de la vacante

Concentrix is seeking a Customer Service Representative in Barcelona (Onsite). You will handle incoming customer contacts via telephone, email, chat and other alerts, and you will resolve users’ requests while logging details and maintaining SLA.

The ideal candidate has proficient or bilingual Spanish and advanced English, a friendly customer-care attitude, and the ability to take ownership of calls. The role includes full‑time work, paid training, and career development opportunities in a

Formación

• Proficient or bilingual level of Spanish and advanced level of English.
• Customer care skills – ability to listen to and understand the customers’ need.
• Have good disposition to work in a customer service environment.

Responsabilidades

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• To follow all the processes and procedures of the project
• Ensure contractual SLA is maintained

Conocimientos

Spanish

English

Descripción del empleo

Concentrix is seeking a Customer Service Representative in Barcelona (Onsite). You will handle incoming customer contacts via telephone, email, chat and other alerts, and you will resolve users’ requests while logging details and maintaining SLA.

The ideal candidate has proficient or bilingual Spanish and advanced English, a friendly customer-care attitude, and the ability to take ownership of calls. The role includes full‑time work, paid training, and career development opportunities in a