Bilingual Tech Support Advisor L2 — Hybrid (EN/ES) Barcelona

Convergys; Barcelona; Híbrido; EUR 22.500 - 24.900; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Central office location in Barcelona

Descripción de la vacante

Concentrix seeks a Technical Support Advisor L2 in Barcelona to provide top-tier technical assistance to customers via phone and email. You will troubleshoot complex product issues, guide diagnostics, manage escalations, and contribute to customer satisfaction in a hybrid office setting.

Expect at least 3 years in customer service or technical support, fluent English and Spanish, and comfort with CRM/ERP tools like SAP or Dynamics 365. Training and career development are offered.

Formación

• At least 3 years of experience in a customer service or technical support environment.
• Fluent in English and Spanish, both written and spoken.
• Experience with CRM/ERP systems is advantageous (e.g., SAP, Dynamics 365).

Responsabilidades

• Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely solutions.
• Guide customers through diagnostics, installations, maintenance, and product-related inquiries.
• Coordinate with internal teams to manage escalations and resolutions from start to finish.
• Deliver product training sessions to customers and partners to maximize knowledge.
• Monitor cases, prepare progress reports, and identify opportunities for improvements.

Conocimientos

Fluent English

Fluent Spanish

Technical troubleshooting

Customer service

Office/CRM tools

Educación

Bachelor’s degree or equivalent

Herramientas

SAP

Microsoft Dynamics 365

Descripción del empleo

Concentrix seeks a Technical Support Advisor L2 in Barcelona to provide top-tier technical assistance to customers via phone and email. You will troubleshoot complex product issues, guide diagnostics, manage escalations, and contribute to customer satisfaction in a hybrid office setting.

Expect at least 3 years in customer service or technical support, fluent English and Spanish, and comfort with CRM/ERP tools like SAP or Dynamics 365. Training and career development are offered.