Technical Support L2 (Spanish and English - speaking) - Remote - MA05

Concentrix; España; Presencial; EUR 23.000 - 25.000; Jornada completa

Descripción de la vacante

Concentrix in Barcelona is hiring a Technical Support Advisor to provide technical assistance to customers, resolve complex product inquiries, and build long-lasting relationships while supporting a global brand.

You will troubleshoot, guide diagnostics, and collaborate with internal teams. The role requires at least 3 years in customer service or tech support, fluent English and Spanish, and a technical background. Generous training and a central Barcelona office are offered.

Formación

• At least 3 years of experience in a customer service or technical support environment.
• Native or fluent English and proficient Spanish.
• Background in cycling, mechatronics, mechanical systems, or a related technical field.

Responsabilidades

• Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.
• Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
• Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
• Deliver product training sessions to customers and partners, helping them maximize product knowledge and performance.
• Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.
• Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.

Conocimientos

English

Spanish

Customer service

Troubleshooting

Communication

Problem-solving

Educación

Mechatronics/Mechanical systems

Herramientas

Microsoft Office

CRM systems

ERP systems

SAP

Microsoft Dynamics 365

Descripción del empleo

Experience the power of a game-changing career

Are you passionate about technical support and delivering outstanding customer experiences?

We're a global technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support.

As a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a global, industry-leading brand.

Career growth and personal development

We'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment.

What you will do in this role

• Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions.
• Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
• Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
• Deliver product training sessions to customers and partners, helping them maximize product knowledge and performance.
• Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements.
• Build trusted relationships with customers by providing proactive support and maintaining high service quality standards.
• At least 3 years of experience in a customer service or technical support environment.
• Native or fluent English and proficient Spanish.
• Background in cycling, mechatronics, mechanical systems, or a related technical field.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
• Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage.
• Excellent communication, organization, and time management skills, with availability to travel occasionally when required.

What's in it for you

• Full-time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00
• Salary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus
• Central office location in Barcelona
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

If you're passionate about technology, enjoy solving technical challenges, and want to make a real impact on the customer experience, we'd love to hear from you.