Technical Support Advisor - German & English Growth

Concentrix; Bellprat; Presencial; EUR 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Bonus potential

Descripción de la vacante

Concentrix in Barcelona is seeking a Technical Support Advisor to act as the first point of contact for dealers and end users, resolving technical issues and guiding customers on product usage. You will manage support tickets, collaborate with internal teams, and document customer information in internal systems.

The role requires German and English proficiency, with prior customer service or tech support experience.

Formación

• Proficient or bilingual in German plus an advanced level of English
• 2 year experience in Customer service or Technical Support area

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Conocimientos

German language proficiency

English language proficiency

Customer service skills

Descripción del empleo

Concentrix in Barcelona is seeking a Technical Support Advisor to act as the first point of contact for dealers and end users, resolving technical issues and guiding customers on product usage. You will manage support tickets, collaborate with internal teams, and document customer information in internal systems.

The role requires German and English proficiency, with prior customer service or tech support experience.