On-Site Tech Support Advisor — Barcelona

Concentrix; Bellprat; Presencial; EUR 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Central office in Barcelona

Full paid training

Career development programs

Bonus potential

Descripción de la vacante

Concentrix, based in Barcelona, is seeking a Technical Support Advisor to be the first point of contact for dealers and end users. You will diagnose and resolve technical issues, educate customers, and manage support tickets while collaborating with internal teams.

The role requires Italian and advanced English, a customer-service mindset, and a commitment to thorough documentation. It offers full-time hours and on-site work in Barcelona with a comprehensive training program.

Formación

• 2 year experience in Customer service or Technical Support area

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Conocimientos

Italian language

English proficiency

Descripción del empleo

Concentrix, based in Barcelona, is seeking a Technical Support Advisor to be the first point of contact for dealers and end users. You will diagnose and resolve technical issues, educate customers, and manage support tickets while collaborating with internal teams.

The role requires Italian and advanced English, a customer-service mindset, and a commitment to thorough documentation. It offers full-time hours and on-site work in Barcelona with a comprehensive training program.