Technical Product Expert – E-Bike (German)
People Hive Hr Consultancies Llc
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Benefits offered by this job
Job summary
People Hive is supporting a leading customer-experience outsourcing company in Spain in the search for a German-speaking Technical Product Expert for an international mobility provider in the e-bike industry.
The role emphasizes technical support, investigating and troubleshooting issues rather than following basic scripts, and explaining technical matters to customers and lower-level support teams. This is a remote, full-time position with standard hours and a €22,500 gross annual salary.
Qualifications
- Native or near-native German proficiency.
- Experience in L2 technical support.
- Experience troubleshooting hardware or software.
Responsibilities
- Provide technical support and investigate issues beyond scripts.
- Explain technical matters to customers and lower-level teams.
- Handle tickets and escalations with clear communication.
Skills
Job description
People Hive is supporting a leading customer-experience (CX) outsourcing company in Spain in the search for a German-speaking Technical Product Expert for an international mobility provider in the e-bike industry.
The role focuses on technical support, investigating and troubleshooting issues rather than following basic scripts, and explaining technical matters to customers and lower-level support teams.
- Native or near-native German
- Previous L2 technical support experience
- Experience troubleshooting technical products, hardware or software
- Experience working with tickets and escalations
- Good written and verbal communication
- Ability to investigate issues beyond basic customer-service scripts
- Experience with e-bikes, cycling, automotive, electronics, IoT or connected devices
- Annual bonus of up to €2,400
Location: Spain
Languages required: German (native or near-native) and English
Working arrangement: Remote
Employment: Full-time, Monday-Friday 09:00-18:00
Salary: €22,500 per year (gross)
Job Reference: PH-DSR-058
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