German-Speaking Technical Product Expert — Remote (E‑Bike)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Bonus up to €2,400

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is hiring for a Technical Product Expert (German-speaking) with remote work option across Spain. The role emphasizes training OEMs, diagnosing issues, and coordinating with supply chain. Strong German and English, and customer service experience are required.

Offer includes a 39-hour work week, permanent contract, and a bonus potential up to €2,400 annually on top of €22,500 gross per year. Training and career development are provided.

Qualifications

• Bike industry or mechatronic background.
• Excellent verbal and written communications skills.
• Excellent interpersonal and computer skills.
• Proficient in customer focus skills.
• Professional and pleasant telephone and face to face manner.
• Availability to travel and visit customers when required.
• Strong analytical and problem solving skills.
• Excellent time management and organizational skills.

Responsibilities

• Delivers training to OEM´s and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM´s claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions.
• Performs other related duties as assigned.

Skills

German language

English proficiency

Customer service

Communication skills

Problem solving

Time management

Interpersonal skills

Travel availability

Education

High School graduate

Tools

CMS Office Package

MS Dynamics 365

SAP

Job description

Concentrix Spain Business Process Outsourcing S.L.U. is hiring for a Technical Product Expert (German-speaking) with remote work option across Spain. The role emphasizes training OEMs, diagnosing issues, and coordinating with supply chain. Strong German and English, and customer service experience are required.

Offer includes a 39-hour work week, permanent contract, and a bonus potential up to €2,400 annually on top of €22,500 gross per year. Training and career development are provided.