Technical Support Advisor (German) remote

TalentLyft; Valencia; A distancia; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Career development programmes

Specialised courses

Comprehensive product training

Descripción de la vacante

TalentLyft in Barcelona is seeking a German-speaking Customer Support specialist to handle dealer and end-user inquiries by phone and email, troubleshoot issues, and educate customers on product usage.

You will manage support tickets, collaborate with internal teams, maintain records, and own cases through to resolution, with full-time hours and on-site training and career development opportunities.

Formación

• Native or near-native German
• Advanced level of English
• Minimum 2 years of experience in Customer Service or Technical Support
• Good customer service skills and the ability to understand customer needs
• Strong listening and communication skills
• Ability to troubleshoot technical issues and provide effective solutions
• Ability to take ownership of cases and manage them through to resolution
• Comfortable working in a customer service environment

Responsabilidades

• Act as the first point of contact for dealers and end users via phone and email
• Troubleshoot technical issues and provide accurate and timely solutions
• Educate customers on product usage, updates and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems
• Take ownership of customer cases and progress them through to resolution or escalation

Descripción del empleo

Start: asap

DUTIES AND RESPONSIBILITIES:

• Act as the first point of contact for dealers and end users via phone and email

• Troubleshoot technical issues and provide accurate and timely solutions

• Educate customers on product usage, updates and best practices

• Create and manage support tickets to ensure proper tracking and resolution

• Collaborate with internal teams to resolve complex or escalated cases

• Maintain accurate customer records and documentation in internal systems

• Take ownership of customer cases and progress them through to resolution or escalation

REQUIREMENTS:

• Native or near-native level of German

• Advanced level of English

• Minimum 2 years of experience in Customer Service or Technical Support

• Good customer service skills and the ability to understand customer needs

• Strong listening and communication skills

• Ability to troubleshoot technical issues and provide effective solutions

• Ability to take ownership of cases and manage them through to resolution

• Comfortable working in a customer service environment

OFFER:

• Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00

• Central office location in Barcelona

• Fully paid training on the company and project

• Career development programmes and specialised courses

• Comprehensive training on the product, advanced technologies, and in-demand skills in the market

• Guidance and tools to reach career potential