German Speaking Technical Product Expert (remote in spain)

The Lemon Consulting; Barcelona; A distancia; EUR 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hours/week

Remote work option (Spain)

Training & career development

Bonus potential

Descripción de la vacante

The Lemon Consulting is seeking a Technical Product Expert to provide technical support to customers by email and phone, including installation, operation, troubleshooting and maintenance. You will build long-term relationships while addressing inquiries promptly and accurately.

You will deliver training to OEMs, gather market feedback, and coordinate with Supply Chain for parts pickups. Travel to visit customers may be required, and a strong background in bike/mechatronic fields is preferred.

Formación

• Bike industry or mechatronic background required.
• Strong oral and written communication skills.
• Excellent interpersonal and computer skills.
• Customer focus orientation and professional telephone manner.
• Willingness to travel to visit customers as needed.

Responsabilidades

• Delivers training to OEMs and assemblers as requested.
• Deploys market knowledge and collects information for corrective action.
• Escalates OEM claims to relevant company areas when needed.
• Coordinates with Supply Chain for parts pickups and shipments.
• Guides customers through diagnostic and troubleshooting processes.
• Prepares customer reports to track progress on actions.

Conocimientos

Bike industry background

Verbal & written communications

Interpersonal skills

Customer focus

Telephone & in-person manner

Travel flexibility

Analytical & problem solving

Time management & organization

Herramientas

CMS Office Package

MS Dynamics 365

SAP

Descripción del empleo

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. as a Technical Product Expert on our team, you will:

• Provide technical support and assistance to customers via e-mail and phone.
• Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
• Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.

Key Responsibilities & Tasks

• Delivers training to OEM´s and assemblers as per request and business needs.
• Deploys high level knowledge in the market and collect information for corrective action & improvement.
• Takes control of OEM´s claim by escalating to key company areas if necessary.
• Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
• Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Prepares customer reports to track progress on improvement actions
• Performs other related duties as assigned.

Required Skills

• Bike industry or mechatronic background is important
• Excellent verbal and written communications skills
• Excellent interpersonal and computer skills
• Proficient in customer focus skills
• Professional and pleasant telephone and face to face manner
• Availability to travel and visit customers when required
• Strong analytical and problem-solving skills
• Excellent time management and organizational skills

this Is a Great Match If You

• Are proficient or bilingual in German plus an advanced level of English
• High School graduate or Higher
• Have customer care skills – ability to listen to and understand the customers' need
• At least 3 years' experience in customer service environment
• CMS Office Package / MS Dynamics 365 / SAP
• Logistics knowledge / Training Skills / Innovation skills

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday, 09:00 - 18:00
• Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus
• Barcelona office or 100% remote anywhere in Spain
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses