Remote German Technical Product Expert - E-Bike Support

People Hive Hr Consultancies Llc; Barcelona; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Annual bonus

Job summary

People Hive is supporting a leading customer-experience outsourcing company in Spain in the search for a German-speaking Technical Product Expert for an international mobility provider in the e-bike industry.

The role emphasizes technical support, investigating and troubleshooting issues rather than following basic scripts, and explaining technical matters to customers and lower-level support teams. This is a remote, full-time position with standard hours and a €22,500 gross annual salary.

Qualifications

• Native or near-native German proficiency.
• Experience in L2 technical support.
• Experience troubleshooting hardware or software.

Responsibilities

• Provide technical support and investigate issues beyond scripts.
• Explain technical matters to customers and lower-level teams.
• Handle tickets and escalations with clear communication.

Skills

German language

Technical support

Troubleshooting

Ticketing

Communication

Remote collaboration

Job description

People Hive is supporting a leading customer-experience outsourcing company in Spain in the search for a German-speaking Technical Product Expert for an international mobility provider in the e-bike industry.

The role emphasizes technical support, investigating and troubleshooting issues rather than following basic scripts, and explaining technical matters to customers and lower-level support teams. This is a remote, full-time position with standard hours and a €22,500 gross annual salary.