Technical Account Manager

gig; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

gig is seeking a proactive Technical Account Manager to serve as the primary liaison for partners. In this role, you will provide technical support and ensure exceptional service, driving operational excellence and identifying growth opportunities.

The ideal candidate thrives in a fast-paced environment and excels at building strong relationships, making a meaningful impact on partner performance and business growth.

Formación

• Proven experience in customer relationship management and technical support.
• Ability to solve complex problems and drive operational excellence.
• Strong verbal and written communication skills.

Responsabilidades

• Serve as the primary operational liaison for GiG partners.
• Ensure timely issue resolution and exceptional service.
• Manage partner health and support successful onboarding and retention.

Conocimientos

Customer relationship management

Technical support

Problem-solving

Cross-functional collaboration

Descripción del empleo

We are seeking a proactive, technically minded and relationship-driven Technical Account Manager to serve as the primary operational liaison for our GiG partners.

In this role, you will combine strong customer relationship management with hands‑on technical support to ensure our operators receive exceptional service, timely issue resolution, and clear guidance on how to maximize value from our products. You will act as the trusted point of contact for a portfolio of partners—driving operational excellence, identifying growth opportunities, and championing customer needs across internal teams.

This position sits at the intersection of customer success, technical troubleshooting, product advocacy, and cross‑functional collaboration. You’ll work closely with Commercial Directors, engineering, product, integration teams, and leadership to manage partner health, reduce friction, and support successful onboarding, renewals, and long‑term retention. If you thrive in a fast‑paced environment, enjoy solving complex problems, and excel at building strong relationships, this role offers a meaningful opportunity to impact partner performance and overall business growth.