Enterprise Technical Account Manager — Drive Growth (Remote)

Rithum; España; Presencial; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first working

Wellness days

25 days PTO

Descripción de la vacante

Rithum is seeking aTechnical Account Manager to deliver strategic technical guidance to enterprise clients, acting as the technical counterpart to the Client Success Manager. You will drive channel implementation, optimization strategies, and cross-functional collaboration with Product and Engineering to ensure value realization.

The role emphasizes project management, strong product knowledge, and building trust with client and internal stakeholders, with remote-first work and substantial

Formación

• 2+ years in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong proficiency using Excel

Responsabilidades

• Serve as a consistent weekly touchpoint for the client, managing day-to-day BAU activities and ensuring timely execution through ownership and collaboration.
• Develop and oversee channel implementation strategies that align with channel technical requirements and platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including workflows, repricing, and promotional planning to maximise revenue conversion.
• Conduct technical reviews, identify optimization opportunities, and provide forward-looking recommendations.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization.
• Own the resolution of complex technical issues with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and internal teams for mutual understanding and execution.
• Support technical roadmap planning, feature adoption, and product feedback with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Conocimientos

Technical Account Management

E-commerce

Solutions engineering

Stakeholder communication

Project management

Excel

Educación

Bachelor's degree in business, engineering, computer science or related technical field

Herramientas

Salesforce

JIRA

Microsoft Copilot

Descripción del empleo

Rithum is seeking aTechnical Account Manager to deliver strategic technical guidance to enterprise clients, acting as the technical counterpart to the Client Success Manager. You will drive channel implementation, optimization strategies, and cross-functional collaboration with Product and Engineering to ensure value realization.

The role emphasizes project management, strong product knowledge, and building trust with client and internal stakeholders, with remote-first work and substantial