Account Manager

Global M; Cataluña; Presencial; EUR 35.000 - 60.000; Jornada completa

Descripción de la vacante

Global M is seeking an Account Manager to own commercial relationships within a shared portfolio and drive value for customers. You will lead renewal conversations, identify upsell opportunities, and collaborate closely with the CSM to craft plans that maximize ROI and adoption.

You will stay informed about product releases and educate customers on the value they bring, while acting as an advocate and trusted partner across industries.

Responsabilidades

• Develop deep knowledge of customers' businesses to identify growth opportunities.
• Excellent cross-functional collaboration to deliver outstanding customer outcomes.
• Create action tailored plans with your Customer Success Manager (CSM) on how to drive additional value, ROI, training and increase adoption.
• Provide the best advice on how our data can improve their business practices and increase their ROI.
• Be responsible for identifying, managing and closing upsells.
• Stay up to date on future product releases and ensure the value of such updates are understood to demonstrate this to your customer base.
• Be a customer advocate and a great collaborator.

Descripción del empleo

The Role:

The Account Manager need to be experts in our products and how to drive value from them and their customers' businesses and industries. They will hold commercial responsibility for all accounts within the shared portfolio, so they will lead all conversations relating to renewals as well as being responsible for finding and managing upsell opportunities.

• Develop a deep knowledge of your customers' businesses to identify growth opportunities.
• Excellent cross functional collaboration to deliver outstanding customer outcomes.
• Alongside your Customer Success Manager (CSM), create action tailored plans on how to drive additional value, ROI, training and increase adoption.
• Provide the best advice on how our data can improve their business practices and increase their ROI.
• Be responsible for identifying, managing and closing upsells.
• Stay up to date on any future product releases and ensure the value of such updates are understood to demonstrate this to your customer base.
• Be a customer advocate and a great collaborator.