Technical Account Manager

gig; Marbella; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

GiG seeks a proactive Technical Account Manager to act as the primary operational liaison for our partner portfolio. You will blend customer success with hands-on technical support to maximize value from our products and ensure timely issue resolution.

Collaborating with Commercial Directors, engineering, product, and integration teams, you will drive partner health, onboarding, renewals, and long-term retention in a fast-paced environment that rewards problem solving and relationship building.

Formación

• Customer-facing with strong relationship-building skills.
• Hands-on technical support and problem solving.
• Cross-functional collaboration with engineering, product and sales.

Responsabilidades

• Serve as the primary operational liaison for GiG partners with proactive account management.
• Identify growth opportunities and guide customers on product value and best practices.

Descripción del empleo

Overview

We are seeking a proactive, technically minded and relationship-driven Technical Account Manager to serve as the primary operational liaison for our GiG partners. In this role, you will combine strong customer relationship management with hands‑on technical support to ensure our operators receive exceptional service, timely issue resolution, and clear guidance on how to maximize value from our products. You will act as the trusted point of contact for a portfolio of partners—driving operational excellence, identifying growth opportunities, and championing customer needs across internal teams.

This position sits at the intersection of customer success, technical troubleshooting, product advocacy, and cross‑functional collaboration. You’ll work closely with Commercial Directors, engineering, product, integration teams, and leadership to manage partner health, reduce friction, and support successful onboarding, renewals, and long‑term retention. If you thrive in a fast‑paced environment, enjoy solving complex problems, and excel at building strong relationships, this role offers a meaningful opportunity to impact partner performance and overall business growth.