Tech-Savvy Customer Care Specialist — Hybrid (Barcelona)

Babel Profiles; Barcelona; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Permanent contract

Hybrid working model

Birthday off

10% discount on all products

Private gym and game room

Medical insurance

Parking in the office

Job summary

A leading recruitment firm is seeking a Customer Service Specialist for their Barcelona hub. The role involves communicating with customers through digital tools and providing tailored solutions. Ideal candidates will have excellent language skills in French, Spanish or Italian, and a passion for tech. The company offers competitive pay, a permanent contract, and a hybrid work model that includes significant perks such as medical insurance and discounts on products.

Qualifications

• Experience in customer service or sales.
• Passion for tech and consumer electronics.
• Willingness to work five days a week including Saturdays.

Responsibilities

• Communicate with customers via chat, video, and co-browsing tools.
• Understand customer needs and recommend ideal products.
• Support customers with device setup and discovery.
• Identify opportunities for cross-selling and up-selling.
• Share responsibility for project KPIs.

Skills

Excellent command of French

Excellent command of Spanish or Italian

Professional level of English

Sales experience in retail or direct sales

Comfort with digital communication tools

Ability to build trust with customers

Job description

A leading recruitment firm is seeking a Customer Service Specialist for their Barcelona hub. The role involves communicating with customers through digital tools and providing tailored solutions. Ideal candidates will have excellent language skills in French, Spanish or Italian, and a passion for tech. The company offers competitive pay, a permanent contract, and a hybrid work model that includes significant perks such as medical insurance and discounts on products.