Fintech Customer Success Specialist - Hybrid + Multilingual

Kantox; Barcelona; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Sponsored learning budget

Free private health insurance

Gym discounts

Flexible working hours

31 days of annual vacation

Job summary

A leading fintech company in Barcelona is seeking a Customer Service Specialist to enhance client satisfaction and support operations. In this mid-senior level role, you'll collaborate with various teams and monitor client activity to prevent churn. Ideal candidates have strong communication skills, an interest in currency markets, and proficiency in English plus another language. This full-time position provides opportunities for growth within the company and a hybrid working environment.

Qualifications

• Strong proficiency in English and another language (Spanish, French, Italian).
• Good basic competence in Excel.
• Experience in customer service is a plus.

Responsibilities

• Support priority clients on queries relating to their operations.
• Monitor client activity to spot potential churns.
• Lead proactive reach out to clients on transactional topics.
• Conduct client training on the User Interface.
• Be the voice of the customer in Kantox.

Skills

Communication skills (verbal and written)

Interest in currency markets and treasury operations

Attention to detail

Problem-solving attitude

Organizational skills

Tools

Zendesk

Excel

Job description

A leading fintech company in Barcelona is seeking a Customer Service Specialist to enhance client satisfaction and support operations. In this mid-senior level role, you'll collaborate with various teams and monitor client activity to prevent churn. Ideal candidates have strong communication skills, an interest in currency markets, and proficiency in English plus another language. This full-time position provides opportunities for growth within the company and a hybrid working environment.