Technology Customer Service Specialist with French & (Spanish or Italian)

Babel Profiles; Barcelona; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Permanent contract

Hybrid working model

Birthday off

10% discount on all products

Private gym and game room

Medical insurance

Parking in the office

Job summary

A leading recruitment firm is seeking a Customer Service Specialist for their Barcelona hub. The role involves communicating with customers through digital tools and providing tailored solutions. Ideal candidates will have excellent language skills in French, Spanish or Italian, and a passion for tech. The company offers competitive pay, a permanent contract, and a hybrid work model that includes significant perks such as medical insurance and discounts on products.

Qualifications

• Experience in customer service or sales.
• Passion for tech and consumer electronics.
• Willingness to work five days a week including Saturdays.

Responsibilities

• Communicate with customers via chat, video, and co-browsing tools.
• Understand customer needs and recommend ideal products.
• Support customers with device setup and discovery.
• Identify opportunities for cross-selling and up-selling.
• Share responsibility for project KPIs.

Skills

Excellent command of French

Excellent command of Spanish or Italian

Professional level of English

Sales experience in retail or direct sales

Comfort with digital communication tools

Ability to build trust with customers

Job description

Overview

MediaMarktSaturn has chosen Barcelona as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Languages Required

• Excellent command of French
• Excellent command of Spanish or Italian
• Professional level of English
• Other languages are considered a plus

Responsibilities

• Communicate with customers via chat, video, and co-browsing tools
• Understand customer needs and recommend the ideal product through tailored solutions and expert advice
• Support customers with the initial setup and discovery of their new devices
• Identify opportunities for cross-selling and up-selling to maximize customer value
• Share responsibility for project KPIs through reporting and analysis
• Continuously develop your skills and contribute to training materials for the team

Core Skills

• Passionate about tech and consumer electronics (entertainment and audio/video electronics, IT and computing devices, mobile devices, smart home solutions, etc.)
• Previous sales experience in retail or direct sales (consumer electronics industry is a plus)
• Comfortable with digital communication tools and video calls
• Ability to build trust and connect with customers in a clear, empathetic, and professional way
• Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)

What’s on Offer

• Competitive salary of EUR 25,000-30,000 OTE
• Permanent contract
• Hybrid working model: 3–4 days per week from home
• Birthday off
• 10% discount on all the company’s products
• Private gym, game room, physiotherapist and nutritionist in the office
• Languages courses
• Medical insurance
• Parking in the office

Recruitment Process

• Step 1: Interview with our Recruiter to learn more about you
• Step 2: Video interview with the Team Managers
• Step 3: Final interview with the HR Manager

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and Sales
• Industries: Retail, Retail Appliances, Electrical and Electronic Equipment, and Technology, Information and Media

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