Portuguese-Speaking Customer Support Specialist - Hybrid

CPM International Contact Centre; Barcelona; Hybrid; EUR 16,285 - 19,904; Full time

Benefits offered by this job

Career growth through ongoing training

Well-being support with counselling resources

Exclusive perks and discounts

Health benefits including discounted insurance

LinkedIn learning and certifications

Referral program with bonuses

Job summary

A customer service company based in Barcelona is seeking passionate Customer Service Representatives for the Portuguese market. This role entails providing exceptional support across different channels and requires fluency in Portuguese and English. The position offers a hybrid work model with comprehensive training, competitive salary, and various benefits, ensuring a supportive environment for professional growth.

Qualifications

• Fluency in Portuguese with excellent written and verbal communication skills.
• Strong English language proficiency (written and spoken).
• A genuine passion for helping people and delivering exceptional customer service.
• The ability to understand and respond to customer needs with empathy and compassion.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• A proactive approach to problem-solving and a commitment to finding innovative solutions.

Responsibilities

• Provide top-notch support to customers through various channels.
• Develop a deep understanding of the product range to assist customers effectively.
• Analyse customer concerns and implement effective solutions.
• Promote brand values and foster positive customer experiences.

Skills

Fluency in Portuguese

Strong English language proficiency

Customer focus

Empathy

Organisational skills

Problem-solving

Job description

A customer service company based in Barcelona is seeking passionate Customer Service Representatives for the Portuguese market. This role entails providing exceptional support across different channels and requires fluency in Portuguese and English. The position offers a hybrid work model with comprehensive training, competitive salary, and various benefits, ensuring a supportive environment for professional growth.