French-speaking Customer Care Specialist - Hybrid Barcelona

The Fork; Barcelona; Hybrid; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance fully covered by the

Life & Disability Insurance

Flexible working environment

Lunch vouchers

Equity

Zusammenfassung

TheFork in Barcelona is seeking a Customer Care Specialist for the French market to join a dynamic, international team. You will handle B2C and B2B inquiries via phone, email, and chat, ensuring a memorable customer experience and swift resolution of issues.

You will work in a hybrid setup with opportunities for remote work and engage with multiple teams to support restaurant partners and diners across Europe.

Qualifikationen

• Native level French.
• Fluent in English.
• Experience in a customer support environment.
• Good communication skills, written and verbal.

Aufgaben

• Answer B2C and B2B customer requests via phone, email and chat.
• Listen carefully and understand each customer’s needs.
• Provide clear information and ensure a positive customer experience.
• Handle questions, issues and complaints with professionalism and empathy.
• Follow up on customer requests and collaborate with teams as needed.

Kenntnisse

French (native)

English (fluent)

CRM tools

Customer support

Communication skills

Tools

CRM tools

Jobbeschreibung

TheFork in Barcelona is seeking a Customer Care Specialist for the French market to join a dynamic, international team. You will handle B2C and B2B inquiries via phone, email, and chat, ensuring a memorable customer experience and swift resolution of issues.

You will work in a hybrid setup with opportunities for remote work and engage with multiple teams to support restaurant partners and diners across Europe.