Strategic CSM Lead, Fintech & Automotive (Madrid)

Aufinity Group; Madrid; Remote; EUR 90,000 - 120,000; Full time

Job summary

Sprinklr is hiring a Customer Success Manager in Madrid to drive adoption and value realization for strategic customers across Marketing, Social, and Advertising. You will bridge business objectives with platform capabilities, enabling customers to scale and maximize ROI.

You will lead cross-functional programs, conduct executive reviews, and shape success plans aligned with customer KPIs, market evolution, and Sprinklr roadmap features.

Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: interpret telemetry, product usage, and KPIs and convert into strategic actions.
• Fluency in French, Spanish and English – Essential.

Responsibilities

• Lead strategic technical relationships across Sprinklr Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Advise on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate KPIs into Sprinklr configurations and use cases for adoption and ROI.
• Own end-to-end adoption lifecycle across multiple teams with onboarding and value expansion.
• Foster cross-functional relationships to align platform adoption with customer goals.
• Conduct audits and health checks to drive recommendations and de-risk accounts.
• Build reusable playbooks for campaign orchestration and influencer management.
• Coordinate with Product, Solutions, and Services to rollout modules and guide expansion.
• Run executive business reviews with KPIs, telemetry, and outcomes.

Skills

Fluency in French

Fluency in Spanish

Fluency in English

Executive-level presentation

Stakeholder management

Data fluency

MarTech / AdTech experience

Campaign analytics

Education

Bachelor's degree in Marketing, Communications, Computer Science, or related field

Tools

Campaign lifecycle management tools

Job description

Sprinklr is hiring a Customer Success Manager in Madrid to drive adoption and value realization for strategic customers across Marketing, Social, and Advertising. You will bridge business objectives with platform capabilities, enabling customers to scale and maximize ROI.

You will lead cross-functional programs, conduct executive reviews, and shape success plans aligned with customer KPIs, market evolution, and Sprinklr roadmap features.