Sprinklr Technical Success Manager — Hybrid & Bilingual

SAMY; Madrid; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Work your way

Time that matters

Grow with us

Be part of the journey

Job summary

SAMY in Madrid seeks a Sprinklr Technical Success Manager to design, configure and optimize Sprinklr solutions across social listening, reporting and data workflows. This dual technical and consultative role combines client-facing advisory with hands-on platform work in a fast-growing agency.

You will translate business needs into scalable Sprinklr configurations, build dashboards, govern data quality and train stakeholders, collaborating with strategy, analytics and client teams to deliver

Qualifications

• Hands-on experience with Sprinklr across Social Listening, Reporting and/or Service/Workflow capabilities.
• Strong understanding of social listening configuration, including Boolean queries, taxonomies, topics and classification/tagging logic.
• Experience building and optimizing dashboards and reporting environments.
• Comfortable working with data structures, exports, data dictionaries and data governance.
• Ability to troubleshoot, QA and optimize platform configurations rather than simply manage them at a high level.
• Strong analytical and problem-solving skills, with attention to detail and data quality.
• Ability to translate business requirements into practical technical solutions.
• Strong communication skills and the ability to work across technical, analytical, strategic and client-facing teams.
• A proactive, hands-on mindset and willingness to get into the detail when required.
• Native or Fluent Spanish is required.

Responsibilities

• Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.
• Design, build and optimize operational and executive dashboards and reports in Sprinklr.
• Configure workflows, alerts and escalation processes to support insights and incidents.
• Ensure data governance and data quality, including tagging consistency and taxonomy maintenance.
• Translate business and reporting requirements into scalable Sprinklr configurations.
• Troubleshoot configuration and data-quality issues and identify improvement opportunities.
• Document listening models, queries, rules, dashboards, workflows and data structures for traceability.
• Conduct competitor benchmarking and social media performance analysis across organic and paid activity.
• Train internal and external stakeholders on platform usage and reporting metrics.
• Collaborate with strategy, analytics, social listening and client teams to ensure platform delivers against business needs.

Skills

Sprinklr

Social listening

Dashboards & reporting

Data governance

QA & troubleshooting

Spanish (native/fluent)

Client-facing communication

Platform configuration

Cross-functional collaboration

Tools

Sprinklr

Job description

SAMY in Madrid seeks a Sprinklr Technical Success Manager to design, configure and optimize Sprinklr solutions across social listening, reporting and data workflows. This dual technical and consultative role combines client-facing advisory with hands-on platform work in a fast-growing agency.

You will translate business needs into scalable Sprinklr configurations, build dashboards, govern data quality and train stakeholders, collaborating with strategy, analytics and client teams to deliver