Sprinklr Technical Success Manager — Hybrid & Bilingual

SAMY; Madrid; Híbrido; EUR 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work your way

Time that matters

Grow with us

Be part of the journey

Descripción de la vacante

SAMY in Madrid seeks a Sprinklr Technical Success Manager to design, configure and optimize Sprinklr solutions across social listening, reporting and data workflows. This dual technical and consultative role combines client-facing advisory with hands-on platform work in a fast-growing agency.

You will translate business needs into scalable Sprinklr configurations, build dashboards, govern data quality and train stakeholders, collaborating with strategy, analytics and client teams to deliver

Formación

• Hands-on experience with Sprinklr across Social Listening, Reporting and/or Service/Workflow capabilities.
• Strong understanding of social listening configuration, including Boolean queries, taxonomies, topics and classification/tagging logic.
• Experience building and optimizing dashboards and reporting environments.
• Comfortable working with data structures, exports, data dictionaries and data governance.
• Ability to troubleshoot, QA and optimize platform configurations rather than simply manage them at a high level.
• Strong analytical and problem-solving skills, with attention to detail and data quality.
• Ability to translate business requirements into practical technical solutions.
• Strong communication skills and the ability to work across technical, analytical, strategic and client-facing teams.
• A proactive, hands-on mindset and willingness to get into the detail when required.
• Native or Fluent Spanish is required.

Responsabilidades

• Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.
• Design, build and optimize operational and executive dashboards and reports in Sprinklr.
• Configure workflows, alerts and escalation processes to support insights and incidents.
• Ensure data governance and data quality, including tagging consistency and taxonomy maintenance.
• Translate business and reporting requirements into scalable Sprinklr configurations.
• Troubleshoot configuration and data-quality issues and identify improvement opportunities.
• Document listening models, queries, rules, dashboards, workflows and data structures for traceability.
• Conduct competitor benchmarking and social media performance analysis across organic and paid activity.
• Train internal and external stakeholders on platform usage and reporting metrics.
• Collaborate with strategy, analytics, social listening and client teams to ensure platform delivers against business needs.

Conocimientos

Sprinklr

Social listening

Dashboards & reporting

Data governance

QA & troubleshooting

Spanish (native/fluent)

Client-facing communication

Platform configuration

Cross-functional collaboration

Herramientas

Sprinklr

Descripción del empleo

SAMY in Madrid seeks a Sprinklr Technical Success Manager to design, configure and optimize Sprinklr solutions across social listening, reporting and data workflows. This dual technical and consultative role combines client-facing advisory with hands-on platform work in a fast-growing agency.

You will translate business needs into scalable Sprinklr configurations, build dashboards, govern data quality and train stakeholders, collaborating with strategy, analytics and client teams to deliver