Strategic Customer Success Leader — Madrid

Sprinklr; Madrid; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Sprinklr is the AI-native Unified-CXM platform enabling brands to deliver exceptional customer experiences at scale. We seek a Customer Success Manager in Madrid to drive adoption, value realization, and long-term success for our strategic customers across Marketing, Social, and Advertising.

You will bridge business objectives with platform capabilities, helping clients unlock full value, scale operations, and optimize ROI through Sprinklr’s Core solutions.

Formación

• Bachelor’s degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting for enterprise solutions.
• Experience with campaign setup, media planning, or brand marketing strategy in large orgs.
• Strong understanding of omnichannel marketing and platform analytics.
• Ability to configure and optimize workspace and tagging in complex enterprise environments.
• Executive-level presentation and stakeholder management; roadmap sessions & quarterly reviews.
• Fluency in French, Spanish and English.

Responsabilidades

• Lead strategic technical relationship across Sprinklr Core suite including Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Advise on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs into Sprinklr configurations and use cases.
• Own end-to-end adoption lifecycle across multiple teams and drive value expansion.
• Foster cross-functional relationships to align platform adoption with client KPIs.
• Conduct audits, health scores, and diagnostics to drive recommendations.

Conocimientos

MarTech

AdTech

Digital strategy

Campaign management

Stakeholder management

Data analysis

Executive communication

Spanish fluency

French fluency

English fluency

Educación

Bachelor’s degree in Marketing, Communications, Computer Science, or related field

Descripción del empleo

Sprinklr is the AI-native Unified-CXM platform enabling brands to deliver exceptional customer experiences at scale. We seek a Customer Success Manager in Madrid to drive adoption, value realization, and long-term success for our strategic customers across Marketing, Social, and Advertising.

You will bridge business objectives with platform capabilities, helping clients unlock full value, scale operations, and optimize ROI through Sprinklr’s Core solutions.