Senior Customer Success Lead - Fintech & Automotive Saas (Remote)

Aufinity Group; Madrid; A distancia; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Sprinklr is hiring a Customer Success Manager in Madrid to drive adoption and value realization for strategic customers across Marketing, Social, and Advertising. You will bridge business objectives with platform capabilities, enabling customers to scale and maximize ROI.

You will lead cross-functional programs, conduct executive reviews, and shape success plans aligned with customer KPIs, market evolution, and Sprinklr roadmap features.

Formación

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: interpret telemetry, product usage, and KPIs and convert into strategic actions.
• Fluency in French, Spanish and English – Essential.

Responsabilidades

• Lead strategic technical relationships across Sprinklr Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Advise on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate KPIs into Sprinklr configurations and use cases for adoption and ROI.
• Own end-to-end adoption lifecycle across multiple teams with onboarding and value expansion.
• Foster cross-functional relationships to align platform adoption with customer goals.
• Conduct audits and health checks to drive recommendations and de-risk accounts.
• Build reusable playbooks for campaign orchestration and influencer management.
• Coordinate with Product, Solutions, and Services to rollout modules and guide expansion.
• Run executive business reviews with KPIs, telemetry, and outcomes.

Conocimientos

Fluency in French

Fluency in Spanish

Fluency in English

Executive-level presentation

Stakeholder management

Data fluency

MarTech / AdTech experience

Campaign analytics

Educación

Bachelor's degree in Marketing, Communications, Computer Science, or related field

Herramientas

Campaign lifecycle management tools

Descripción del empleo

Customer Success Manager – Sprinklr (Spain – Madrid)

Full time

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale – across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team – spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management – enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr's Core solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr – and ensuring Sprinklr becomes a foundational layer in the customer's stack.

What You'll Do

• Strategic Product Advising – Lead the strategic technical relationship across Sprinklr's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
• Adoption & Value Realization – Own the end‑to‑end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
• Foster relationships with cross‑functional stakeholders to align platform adoption with customer‑specific goals and KPIs.
• Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‑risk accounts.
• Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
• Program Leadership – Coordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
• Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.
• Co‑develop success plans with clear KPI alignment, growth targets, and product rollout timelines adjusted to market and organization evolution.
• Customer Empowerment – Deliver stakeholder‑specific enablement‑executive workshops, advanced user trainings, feature adoption campaigns designed to improve usability and internal platform advocacy.
• Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
• Cultivate internal champions and foster a culture of self‑service to strengthen long‑term platform adoption.
• Product Influence – Serve as a feedback loop to Sprinklr Product and Engineering teams, surfacing structured insights based on real‑world campaign needs, integrations, or analytics gaps.
• Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.).
• Growth & Commercial Support – Work closely with Sales and Solutions teams to uncover upsell/cross‑sell opportunities: Ads module, Listening, new brand/geography activation, etc.
• Understand the client's tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator.

Required Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teams.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
• Fluency in French, Spanish and English – Essential.

What Sets You Apart

• Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
• Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
• PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.
• Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.
• Exceptional relationship‑building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels.
• Customer‑first thinking with a bias towards empathy.
• Proactive problem‑solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance.

Our Mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision is to unify fragmented teams, tools and data – helping large organizations build deeper, more meaningful connections with the people they serve.

Our Product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything – and everyone – can work together to service, respond, sell, and market to customers on the channels they prefer.

Our People

• Voluntary healthcare coverage in countries where applicable.
• Paid time off to recharge and spend time with loved ones.
• Mentoring program to create meaningful connections that support growth.
• Comprehensive benefits designed to help each member of our team thrive.

EEO Statement

Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request.