Senior Customer Success Manager, Spanish Speaking (EMEA)

Orquest - Retail Smart Planning; Madrid; On-site; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Mentoring Program

Career development

Job summary

Sprinklr seeks a Customer Success Manager - Spanish Speaking to drive adoption and value realization for strategic customers across Marketing, Social and Advertising products. You will bridge business goals with platform capabilities, becoming a trusted advisor and configuring workspace and tagging structures for large enterprises.

You will coordinate with Product, Solutions Consultants and Services teams, run executive level business reviews, and guide customers through ROI-focused success

Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex environments.
• Executive-level presentation and stakeholder management skills; roadmap sessions & quarterly reviews.
• Data fluency: interpret telemetry, product usage, and KPIs and convert into actions.
• Fluency in French, Spanish and English essential.

Responsibilities

• Engage proactively with customers to understand needs and maximize value from Sprinklr solutions.
• Onboard customers and conduct remote/in-person training tailored to workflows.
• Develop strong relationships with key stakeholders to drive adoption and satisfaction.
• Monitor data to identify opportunities for further engagement and value creation.
• Serve as trusted advisor, offering insights to improve customer experience and success.
• Collaborate cross-functionally to create seamless, elevated customer experiences.
• Proactively address blockers and drive adoption through governance and playbooks.

Skills

Executive-level presentation

Stakeholder management

Data fluency

Fluency in French, Spanish and English

Education

Bachelor's degree in Marketing, Communications, Computer Science, or related field

Tools

PMP

Agile

Job description

Sprinklr seeks a Customer Success Manager - Spanish Speaking to drive adoption and value realization for strategic customers across Marketing, Social and Advertising products. You will bridge business goals with platform capabilities, becoming a trusted advisor and configuring workspace and tagging structures for large enterprises.

You will coordinate with Product, Solutions Consultants and Services teams, run executive level business reviews, and guide customers through ROI-focused success