Strategic Customer Success Leader – Enterprise Growth

Sprinklr Software Iberia, S.L.; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentoring program

Paid time off

Career growth opportunities

Descripción de la vacante

Sprinklr is seeking a Customer Success Manager to be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite.

Your role bridges business objectives and platform capabilities using deep product expertise to help clients unlock the full value of Sprinklr’s Core solutions, ensuring Sprinklr becomes a foundational layer in the customer's stack.

Formación

• Bachelor’s degree and 6+ years in MarTech/AdTech or digital media consulting.
• Experience with enterprise-grade solutions and cross-functional marketing teams.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.

Responsabilidades

• Lead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Own the end-to-end adoption lifecycle across multiple teams, ensuring onboarding and value expansion.
• Coordinate cross-functional teams to address technical challenges and guide strategic expansion.
• Deliver executive-level business reviews with KPI alignment and ROI narratives.

Conocimientos

Stakeholder mgmt

Data fluency

Executive presentations

Omnichannel marketing

Campaign management

Educación

Bachelor’s degree in Marketing, Communications, Computer Science, or related field

Herramientas

Sprinklr Core Suite

Descripción del empleo

Sprinklr is seeking a Customer Success Manager to be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite.

Your role bridges business objectives and platform capabilities using deep product expertise to help clients unlock the full value of Sprinklr’s Core solutions, ensuring Sprinklr becomes a foundational layer in the customer's stack.