Senior Strategic Customer Success Manager

Sprinklr; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption and ROI across Marketing, Social, and Advertising products. You will bridge business goals with platform capabilities through deep product expertise, enabling customers to scale and extract maximum value from Sprinklr’s Core solutions.

You will lead cross-functional initiatives, run executive business reviews, and deliver stakeholder-centric enablement to ensure long-term success and platform advocacy across enterprise

Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy.
• Strong understanding of omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex environments.
• Executive-level presentation and stakeholder management skills.
• Data fluency: interpret telemetry and KPIs to drive actions.

Responsibilities

• Lead strategic technical relationship across Sprinklr Core suite: Social Publishing, Listening, Ads, Marketing Analytics.
• Translate KPIs into Sprinklr configurations and use cases.
• Own end-to-end adoption lifecycle across multiple teams.
• Coordinate cross-functional teams to address technical challenges and guide expansion.
• Run business reviews with KPIs, telemetry, and ROI narratives.
• Develop success plans with KPI alignment and rollout timelines.
• Deliver enablement for executives and users to maximize platform adoption.
• Advise customers on aligning marketing strategy with Sprinklr roadmap.

Skills

MarTech expertise

AdTech experience

Campaign management

Data analytics

Stakeholder management

Executive communication

Education

Bachelor's degree in Marketing, Communications, CS, or related field

Tools

Sprinklr platform

CRM integration

Job description

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption and ROI across Marketing, Social, and Advertising products. You will bridge business goals with platform capabilities through deep product expertise, enabling customers to scale and extract maximum value from Sprinklr’s Core solutions.

You will lead cross-functional initiatives, run executive business reviews, and deliver stakeholder-centric enablement to ensure long-term success and platform advocacy across enterprise