Strategic Customer Success Manager – Enterprise CX

Mercor; Madrid; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Voluntary healthcare coverage

Paid time off

Mentoring Program

Job summary

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption and value realization for our most strategic customers across the Marketing, Social, and Advertising product suite.

You will lead cross‑functional teams, conduct executive business reviews, and translate marketing KPIs into actionable configurations and best practices, ensuring long‑term platform adoption and measurable ROI.

Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
• Fluency in French, Spanish and English – Essential.

Responsibilities

• Deliver stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns designed to improve usability and internal platform advocacy.
• Identify blockers to adoption and create corrective action paths: integrations, UX simplification, org change support.
• Cultivate internal champions and promote self-service to strengthen long-term platform adoption.
• Serve as a feedback loop to Sprinklr Product and Engineering teams—surfacing insights based on real-world campaign needs, integrations, or analytics gaps.
• Advise customers on aligning future marketing strategy with Sprinklr's roadmap capabilities and beta features.

Skills

MarTech / AdTech

Digital marketing strategy

Stakeholder management

Executive presentation

Campaign management

Data-driven decision making

French

Spanish

English

Education

Bachelor's degree in Marketing, Communications, Computer Science, or related field

Job description

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption and value realization for our most strategic customers across the Marketing, Social, and Advertising product suite.

You will lead cross‑functional teams, conduct executive business reviews, and translate marketing KPIs into actionable configurations and best practices, ensuring long‑term platform adoption and measurable ROI.