Senior Customer Success Manager - Spanish Speaking

Osapiens Holding Gmbh; Madrid; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Mentoring program

Comprehensive benefits

Job summary

Sprinklr is hiring a Customer Success Manager in Madrid to drive adoption and value realization across Marketing, Social, and Advertising products. You will onboard, train, and build relationships with senior stakeholders, translating KPIs into actionable configurations and ROI narratives.

Engage across Product, Solutions, and Services to expand usage, manage executive reviews, and deliver tailored enablement. Fluency in English, Spanish and French is required.

Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting for enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand strategy at large organizations.
• Strong understanding of omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: interpret telemetry, product usage, and KPIs to drive actions.
• Fluency in French, Spanish and English.

Responsibilities

• Engage proactively with customers to understand needs and ensure maximum value from Sprinklr solutions.
• Onboard customers and conduct remote/in-person trainings; tailor sessions to needs.
• Build relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify opportunities for further engagement and value creation.
• Serve as trusted advisor and voice of the customer to improve experience.
• Collaborate across functions to deliver seamless customer experiences.
• Provide proactive support and address challenges before escalations.

Skills

MarTech/AdTech experience

Omnichannel marketing

Executive presentation

Data fluency

Education

Bachelor's degree in Marketing/Communications/CS or related

Job description

Sprinklr is hiring a Customer Success Manager in Madrid to drive adoption and value realization across Marketing, Social, and Advertising products. You will onboard, train, and build relationships with senior stakeholders, translating KPIs into actionable configurations and ROI narratives.

Engage across Product, Solutions, and Services to expand usage, manage executive reviews, and deliver tailored enablement. Fluency in English, Spanish and French is required.