Customer Success Analyst - Document Review

Mercor; Madrid; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Voluntary healthcare coverage

Paid time off

Mentoring Program

Job summary

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption and value realization for our most strategic customers across the Marketing, Social, and Advertising product suite.

You will lead cross‑functional teams, conduct executive business reviews, and translate marketing KPIs into actionable configurations and best practices, ensuring long‑term platform adoption and measurable ROI.

Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
• Fluency in French, Spanish and English – Essential.

Responsibilities

• Deliver stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns designed to improve usability and internal platform advocacy.
• Identify blockers to adoption and create corrective action paths: integrations, UX simplification, org change support.
• Cultivate internal champions and promote self-service to strengthen long-term platform adoption.
• Serve as a feedback loop to Sprinklr Product and Engineering teams—surfacing insights based on real-world campaign needs, integrations, or analytics gaps.
• Advise customers on aligning future marketing strategy with Sprinklr's roadmap capabilities and beta features.

Skills

MarTech / AdTech

Digital marketing strategy

Stakeholder management

Executive presentation

Campaign management

Data-driven decision making

French

Spanish

English

Education

Bachelor's degree in Marketing, Communications, Computer Science, or related field

Job description

Customer Success Manager – Sprinklr – Spain, Madrid (Full time)

Location: Spain – Madrid
Contract: Full time
Travel: 0 – 10%

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

Job Description

As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long‑term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite.

What You'll Do

• Lead the strategic technical relationship across Sprinklr's Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics.
• Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
• Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
• Own the end‑to‑end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics).
• Conduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‑risk accounts.
• Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
• Coordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.
• Run business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives.

Responsibilities / Duties

• Deliver stakeholder‑specific enablement‑executive workshops, advanced user trainings, feature adoption campaigns‑designed to improve usability and internal platform advocacy.
• Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
• Cultivate internal champions and promise a culture of self‑service to strengthen long‑term platform adoption.
• Serve as a feedback loop to Sprinklr Product and Engineering teams‑surfacing structured insights based on real‑world campaign needs, integrations, or analytics gaps.
• Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features.

Required Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teams.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
• Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
• Ability to configure, audit, and optimize workspace and tagging structures in complex enterprise environments.
• Executive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
• Fluency in French, Spanish and English – Essential.

What Sets You Apart

• Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
• Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts across brands, geographies, or business units.
• PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.
• Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.
• Exceptional relationship‑building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels.
• Customer‑first thinking with a bias towards empathy.
• Proactive problem‑solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevance.

Benefits / Perks

• Voluntary healthcare coverage in countries where applicable.
• Paid time off to recharge and spend time with loved ones.
• Mentoring Program to create meaningful connections that support growth and amplify our focus.

Equal Employment Opportunity

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available on request.