Strategic Client Success & Support — B2B SaaS (English/Spanish)

Didit (YC W26); Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

Didit is seeking a proactive Customer Success professional in Barcelona to own client relationships, guide verification flows, and drive retention. You will serve as the bridge between our technology and client needs, resolving complex queries with precision and advocating for customers across product and engineering teams.

You'll be at the heart of onboarding, ensuring customers nail their first steps on the platform and uncover expansion opportunities, while surfacing churn risks to the sales

Qualifications

• Experience in Customer Success, Account Management, or Support in B2B SaaS, Fintech, or Compliance.

Responsibilities

• Guide clients through configuring verification flows and onboarding.
• Resolve product questions quickly and act as a product expert.
• Advocate for the customer and relay feedback to product and engineering.

Job description

Didit is seeking a proactive Customer Success professional in Barcelona to own client relationships, guide verification flows, and drive retention. You will serve as the bridge between our technology and client needs, resolving complex queries with precision and advocating for customers across product and engineering teams.

You'll be at the heart of onboarding, ensuring customers nail their first steps on the platform and uncover expansion opportunities, while surfacing churn risks to the sales