Strategic Customer Success Lead — Barcelona

Infor; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Infor is seeking a Customer Success Executive in Barcelona to lead strategic customer outcomes across business and IT stakeholders, driving measurable value and alignment with renewal and expansion goals.

You will own executive relationships, manage multi-year renewals, and partner with renewal managers and account executives to ensure value realization and risk mitigation. The role requires Nordic language fluency and a willingness to be based in the Barcelona office three days per week.

Formación

• Experience in customer success, strategic account management or renewal leadership.
• Experience influencing senior business and IT executives and managing high-value renewals.
• Experience delivering revenue retention and account expansion through KPI management and data-driven insights.
• Strong collaboration, strategic thinking, and communication skills.
• Willing to work from the Barcelona office three days per week.

Responsabilidades

• Engage as a trusted advisor to business and IT leaders, aligning Infor's solutions with strategic objectives.
• Develop and execute joint success plans with customers with milestones and measurable outcomes.
• Identify and deliver business value through product adoption and optimization to maximize ROI.
• Drive multi-threaded relationships across customer stakeholders and executive engagement to align objectives and account health.
• Manage renewals and expansion opportunities in partnership with Strategic Renewal Managers and Account Executives.
• Monitor KPIs such as renewal probability, health scores, adoption metrics, and forecast accuracy to identify risks and opportunities.

Conocimientos

Customer success

Strategic account management

Renewals leadership

Executive influence

KPI management

Collaboration

Barcelona on-site

Herramientas

MEDDICC

ERP/Enterprise SaaS

Descripción del empleo

Infor is seeking a Customer Success Executive in Barcelona to lead strategic customer outcomes across business and IT stakeholders, driving measurable value and alignment with renewal and expansion goals.

You will own executive relationships, manage multi-year renewals, and partner with renewal managers and account executives to ensure value realization and risk mitigation. The role requires Nordic language fluency and a willingness to be based in the Barcelona office three days per week.