Spanish-Speaking Customer Success Exec | Equity & Flex

Bizaway-Srl; Barcelona; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Equity in the company

Flexible working policy (3 days in, 2?

Free coffee

Free beers

Multicultural and international team

Great offices in Europe

Job summary

BizAway is seeking a driven Spanish-speaking Client Specialist to help grow our Customer Success team in a fast-growing, international SaaS environment. You will support clients through onboarding, ramp-up, renewal and upsell processes at scale, driving adoption via calls, emails, webinars, and trainings.

You will identify at-risk accounts, pursue upsell opportunities, and use dashboards and Salesforce to monitor health.

Qualifications

• B2B customer success, account management, or support experience.
• Strong interest in automation and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent written and verbal communication skills.

Responsibilities

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale.
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption.
• Proactively identify at-risk clients and take steps to retain them.
• Spot upsell opportunities and route them into structured plays (additional departments, new features).
• Use dashboards and Salesforce to monitor client health and ensure portfolio coverage.
• Collaborate with Support, Product, and Service teams to resolve issues and represent small clients' voice.
• Continually suggest and test automation and process improvements to deliver success at scale.

Skills

Customer Success

Account Management

Customer Support

Spanish (native)

English (excellent)

Tools

Salesforce

Job description

BizAway is seeking a driven Spanish-speaking Client Specialist to help grow our Customer Success team in a fast-growing, international SaaS environment. You will support clients through onboarding, ramp-up, renewal and upsell processes at scale, driving adoption via calls, emails, webinars, and trainings.

You will identify at-risk accounts, pursue upsell opportunities, and use dashboards and Salesforce to monitor health.