Growth-Focused Customer Success Manager – AI SaaS (Onsite)

Appear; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Appear is seeking a Customer Success Manager to join our team in Barcelona, on site. You will own customer journeys from onboarding through renewal, driving expansion and measurable outcomes for AI visibility in client brands.

Fluent English is required, Spanish a plus for our European client base. You’ll lead quarterly business reviews, identify upsell opportunities, and ensure renewals are proactive with a customer-centric approach.

Formación

• 2+ years in an account management, customer success, or renewal-owning role in B2B SaaS.

Responsabilidades

• Own a portfolio of accounts from day one: onboarding, activation, and ongoing success.
• Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes.
• Identify expansion opportunities within existing accounts: additional brands, markets, or verticals where AI visibility matters and we're not yet working.
• Manage renewals proactively. You know what's at risk before it's at risk, and you act on it early.
• Be the voice of the customer internally. If clients are confused, struggling, or seeing something we're not, that signal reaches product and marketing through you.
• Use AI natively for account research, QBR prep, renewal forecasting, and follow-up. This is expected, not a bonus.

Conocimientos

Account management

Customer success

Renewal management

Pricing discussions

Questioning in meetings

AI interest

Organised

English fluent

Herramientas

HubSpot

GoHighLevel

Salesforce

Descripción del empleo

Appear is seeking a Customer Success Manager to join our team in Barcelona, on site. You will own customer journeys from onboarding through renewal, driving expansion and measurable outcomes for AI visibility in client brands.

Fluent English is required, Spanish a plus for our European client base. You’ll lead quarterly business reviews, identify upsell opportunities, and ensure renewals are proactive with a customer-centric approach.