Strategic Account Manager, SMB Growth

AmTrav; Barcelona; Presencial; EUR 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity ownership

Vacation + holidays

Private healthcare or gym allowance

Life insurance

Relocation support

Descripción de la vacante

Perk is seeking a customer-oriented Account Manager to join our team. You will manage a portfolio of SMB accounts, focus on customer engagement, growth, and margin within existing accounts, and build lasting relationships with decision makers in a fast-growing travel-tech environment.

You will need excellent English, prior account management experience, and the ability to translate data into actionable insights.

Formación

• Native or near native level of English.
• Previous account management or customer success experience is required.
• Background within a SaaS or travel-tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.

Responsabilidades

• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Develop strong relationships with your clients that will shape their business travel programmes.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

Conocimientos

English proficiency

Account management

Customer success

Presentation skills

Communication skills

Prioritisation

Time management

Data analysis

Descripción del empleo

Perk is seeking a customer-oriented Account Manager to join our team. You will manage a portfolio of SMB accounts, focus on customer engagement, growth, and margin within existing accounts, and build lasting relationships with decision makers in a fast-growing travel-tech environment.

You will need excellent English, prior account management experience, and the ability to translate data into actionable insights.