Strategic SMB Account Manager – TravelTech SaaS

Perk; Bellprat; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation and equity

Generous vacation days + publichols

Private healthcare or gym allowance

Life Insurance

Perk events

Wellbeing support with Spring Health

Flexible compensation plan

17 weeks parental leave

Volunteer hours 16 per year

Work from Anywhere days

Language lessons (English, Spanish, or

Sabbatical after 5 years

Relocation support

Job summary

Perk is hiring for an Account Manager who will manage a portfolio of SMB customers in the UK and Ireland, driving satisfaction, growth and margin within existing accounts. You will build lasting relationships, understand client needs, and coordinate with internal teams to ensure successful product integrations.

You will navigate a fast-growth environment with a genuine hunger to deliver results, roll up your sleeves, and work hard to maximize customer value while maintaining a stellar champion

Qualifications

• Native or near native level of English.
• Previous account management or customer success experience is required.
• Background in a SaaS or travel-tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as top priority.
• Great ability to analyse and translate data for your customers.

Responsibilities

• Own a portfolio of SMB customers and develop a high level of engagement with your contacts and key decision makers.
• Understand customers' business and maximise Perk usage.
• Identify growth opportunities and add new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on Perk products to meet and exceed up-selling and cross-selling targets.
• Develop strong relationships to shape customers' travel programmes.
• Identify common problems and create long-term solutions.
• Act as a key contact between internal Perk teams and the Account Management Team for smooth integrations.
• Prioritise time to maximise impact across key business areas.

Skills

English fluency

Account management

Customer success

Presentation skills

Time management

Data analysis

Sales mindset

Job description

Perk is hiring for an Account Manager who will manage a portfolio of SMB customers in the UK and Ireland, driving satisfaction, growth and margin within existing accounts. You will build lasting relationships, understand client needs, and coordinate with internal teams to ensure successful product integrations.

You will navigate a fast-growth environment with a genuine hunger to deliver results, roll up your sleeves, and work hard to maximize customer value while maintaining a stellar champion