Growth-Focused Junior Account Manager (SaaS)

AmTrav; Barcelona; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Equity ownership

Generous vacation days + holidays

Private healthcare or gym allowance

Life Insurance

Annual party

Wellbeing support with Spring Health

Flexible compensation plan

17 weeks paid parental leave

Volunteer hours

Work from Anywhere up to 20 days/year

Language lessons (English, Spanish, or

Sabbatical after 5 years

Relocation support

Job summary

Perk is seeking a Junior Account Manager who will drive customer satisfaction, retention, growth, and margin across an existing portfolio. You will manage long-tail UKI customers, maximizing value while identifying opportunities to expand business with Perk.

You will own relationships with key stakeholders, become a trusted advisor, and leverage data to deliver impactful reviews and recommendations. This role requires English fluency and SaaS/travel-tech awareness.

Qualifications

• Native or near-native English.
• Experience in Account Management, Customer Care, or another customer-facing commercial role.
• Strong communication and relationship-building skills.
• Ability to engage confidently with stakeholders across different levels of an organisation.
• Strong prioritisation, organisation, and time management skills.
• Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.
• Analytical skills with the ability to translate data into actionable business insights and recommendations.
• Self-motivated, proactive, and comfortable managing a high-volume portfolio.

Responsibilities

• Own and manage a portfolio of long-tail customers across UKI Market.
• Build strong relationships with key stakeholders and decision-makers responsible for their company's travel program.
• Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with Perk.
• Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities.
• Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.
• Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.
• Identify recurring customer challenges and proactively develop long-term solutions.
• Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.
• Effectively prioritise activities and manage your portfolio to maximise commercial impact.

Skills

Account management

Customer care

Communication

Stakeholder engagement

Prioritisation

Commercial mindset

Data analysis

SaaS experience

Job description

Perk is seeking a Junior Account Manager who will drive customer satisfaction, retention, growth, and margin across an existing portfolio. You will manage long-tail UKI customers, maximizing value while identifying opportunities to expand business with Perk.

You will own relationships with key stakeholders, become a trusted advisor, and leverage data to deliver impactful reviews and recommendations. This role requires English fluency and SaaS/travel-tech awareness.