Sr. Manager, FC ACES, Amazon Customer Excellence System (ACES)

Amazon; Friol; Presencial; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A leading logistics firm in Spain is seeking a Sr. Manager for their Fulfillment Centers' ACES team. The ideal candidate will manage program strategies, drive continuous improvement, and ensure compliance with operational standards. This role requires strong leadership capabilities, experience in data-driven decision-making, and effective communication skills. The manager will work closely with cross-functional teams to implement new building standards and technology, significantly impacting the productivity and quality metrics across the network.

Formación

• Experience managing projects from inception to delivery.
• Strong analytical skills with the ability to drive improvements.
• Experience in compliance and standardization processes.

Responsabilidades

• Accountable for process standards to reduce variation.
• Prioritize efforts to improve process control.
• Lead the launch of new buildings and programs.
• Evaluate performance metrics for improvement opportunities.
• Partner with operational leaders to drive standard work.

Conocimientos

Program management

Data-driven decision making

Process improvement

Fluent English

Lean Six Sigma

Educación

Bachelor's degree

Herramientas

Lean Six Sigma tools

Descripción del empleo

Sr. Manager, FC ACES, Amazon Customer Excellence System (ACES)

Amazon’s Fulfillment Centers (FCs) are the beating heart of the company’s logistics network, annually distributing millions of products to our customers worldwide. Within FCs, ACES (Amazon Customer Excellence System) owns standard work, operations innovation, process improvement, and launch support. We work on the inputs that improve quality, productivity, and speed.

ACES Ops Brazil is seeking a leader to head the FC ACES team. The team is a diverse group of operational leaders driving process stabilization, standardization, and continuous improvement for the Customer Fulfillment network. This team is essential to establish and execute benchmark operating standards, accelerate implementation of technology advancements, and to strengthen process knowledge for the operational leaders across the FC network. As we continue to rapidly grow our FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the needed process knowledge, established standards and benchmark practices for great process control. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, buildings and regions. The team will also work closely with other ACES teams to define, teach, and translate standard work across the entire Ops network.

Key Job Responsibilities

• Accountable for physical standards and logical processes to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards.
• Responsible for prioritization of efforts within the buildings, region, and country to reduce variation from the standards and ultimately improve process control and performance.
• Have a leading role in the launch of new buildings and programs.
• Insist on the highest standards for process execution, interpreting data, and leading through influence to deliver meaningful results in efficiency gains across the country.

A Day in the Life

• Evaluate performance metrics to proactively identify process improvement opportunities.
• Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement.
• Develop and implement detailed standard operating procedures.
• Partner with operational leaders within the FCs to execute standard work and process improvements driving standardization across the network.
• Partner with other ACES teams to review critical inputs, new training, best practice sharing, and documentation to drive benchmark performance.
• Work with cross-functional teams such as Engineering and Supply Chain to deploy network wide initiatives.
• Ability to use Lean Six Sigma (and other) tools to create scalable mechanisms.
• Ability to travel up to 40% of the time to FCs across the country.

About the Team

Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on productivity, quality, and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.

Basic Qualifications

• Bachelor's degree
• Experience with program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience driving process improvements experience
• Fluent English (spoken and written)

Preferred Qualifications

• Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
• PMP certificate
• Black Belt certification

Posted: December 19, 2025

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