Spanish Speaking Support Pro – Relocation Included Bulgaria

Mercier Consultancy MD; Palma; Presencial; EUR 10.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Modern office in Sofia

Descripción de la vacante

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Spanish Speaking Support Specialist to join our global customer support team. You will address inquiries via phone, email, and live chat, and act as a brand ambassador for premium service.

This on-site role requires relocation to Sofia. You will collaborate with international colleagues, maintain CRM records, and contribute to continuous improvement of support workflows.

Formación

• Native or fluent Spanish (spoken and written).
• Strong English proficiency for a multicultural office.
• Valid EU passport to enable relocation.
• Previous experience in customer support is advantageous.
• Excellent interpersonal and proactive problem-solving mindset.

Responsabilidades

• Provide high-quality customer support via phone, email, and live chat.
• Resolve inquiries on first contact and ensure quick resolution.
• Maintain accurate records of customer interactions in the CRM.
• Serve as a brand ambassador for international clients.
• Collaborate with global teams to optimize support workflows.
• Help improve support protocols to enhance client satisfaction.

Conocimientos

Spanish

English

Interpersonal skills

Problem-solving mindset

Relocation willingness

Descripción del empleo

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Spanish Speaking Support Specialist to join our global customer support team. You will address inquiries via phone, email, and live chat, and act as a brand ambassador for premium service.

This on-site role requires relocation to Sofia. You will collaborate with international colleagues, maintain CRM records, and contribute to continuous improvement of support workflows.