Spanish-Speaking Customer Support Pro — Relocation

Mercier Consultancy MD; Granada; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance package

Fully Paid Relocation Package

Monthly Performance Bonus

Multicultural Workplace

Job summary

Mercier Consultancy Group seeks a Spanish Speaking Customer Service Agent to support clients from Sofia, Bulgaria. You will handle inquiries across multiple channels, ensuring high-quality service and customer satisfaction in a fast-paced, international environment.

In addition to a competitive salary, the role offers fully paid training, comprehensive health insurance, a relocation package, and a performance-based bonus within a vibrant multicultural workplace.

Qualifications

• Fluent Spanish is mandatory for this role.
• Proficiency in English required for international environment.
• Experience in Customer Support Services or fast-paced BPO is preferred.
• Strong problem-solving and multitasking abilities are essential.
• EU passport or eligibility to work in Bulgaria is required.
• Customer-centric service delivery mindset is important.

Responsibilities

• Deliver exceptional support to Spanish-speaking clients across multiple channels.
• Resolve complex inquiries and technical challenges with high service standards.
• Build positive relationships with international customers to ensure satisfaction and loyalty.
• Collaborate with cross-functional teams to streamline workflows and improve efficiency.
• Document customer interactions and resolutions in the internal database.
• Stay updated on product developments and policies to provide accurate assistance.
• Contribute to continuous improvement of the support department.

Skills

Spanish (native/fluent)

English

Customer support experience

Problem solving

Multitasking

EU passport eligibility

Customer-centric mindset

Job description

Mercier Consultancy Group seeks a Spanish Speaking Customer Service Agent to support clients from Sofia, Bulgaria. You will handle inquiries across multiple channels, ensuring high-quality service and customer satisfaction in a fast-paced, international environment.

In addition to a competitive salary, the role offers fully paid training, comprehensive health insurance, a relocation package, and a performance-based bonus within a vibrant multicultural workplace.